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MYRShipping & Returns
Start your orders
When you start an order with us, we will send you an immediate e-mail as confirmation that if you leave any massage in your order to respond any of your require or if there is a problem..
If you wish to change the address on the order, please leave massage in your order or email us shipping@cuesoul.com
When will your order be shipped
All orders will be and shipped in 24 hours excluding weekends and holidays
Upon successfully processing your payment transaction,Tracking number provide in 24 hours to your email,after you receive your email,you can reply the email directly if you need any help.we are 24 hours beside you until you receive your order,or you can email if you need any shipping information: shipping@cuesoul.com
Cancelling and Order/Return/Refunds
We understand the concerns and frustrations you might have, and will try our best to resolve the issues
You have the right to cancel your order If you are not entirely satisfied with your goods and do not have to give us a reason for cancellation ,please contact us in time,we will help to agree with the cancellation in 24 hour if your order haven’t been shipped
If you wish to return your items for an exchange or refund, you must return the goods to us at your own expense. This must be done within 14 days of purchase. For any return,please email us:return@cuesoul.com
Faulty or Damaged Items
If there is a problem with any of the goods, please let us know immediately.we will solve the problem in any way that will please you.
return@cuesoul.com. Help you in any problem after you receive your order
Return your package to:
Customer Service
We back our commitment with superb service and a customer 100% satisfaction guarantee, so please DO NOT hesitate to contact us any time you need help
If you are dissatisfied with our product because of any defect, we will, of course, either replace the product or refund your purchase price upon return of the defective goods, whichever you choose. We accept returns or exchange within the promised time upon your receiving the item (normally it will be within 14days). We will do a full inspection and standard packing before international shipping to avoid any shipping damage. However, if any parts broken or missed upon your delivery, please contact us by email for solution immediately. At most of time, you will be replied in hours, if not, please resend us email again.
Wholesale Opportunities
We offer wholesale opportunities to those who wish to resell, but we are request for the best service and best quality
for further information please conatact us by email on wholesale@cuesoul.com
customized
If you take interest in customized items,please click on the email address to contact us for detail talk.
customized@cuesoul.com
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